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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

What's That Smell?! Why You Should Call SERVPRO for Odor Removal

5/14/2021 (Permalink)

You enter your home or business and something smells. It’s an odor you don’t recognize as “normal” that seems to be lingering or getting worse. Our SERVPRO of Southeast Milwaukee County experts weigh in on helping you identify and eliminate odors, once and for all.

The smell: rotten eggs or sulfur. The cause: a possible gas leak.

Gas leaks can come from your kitchen or near other appliances that use gas. The smell could indicate that a burner valve is slightly open or a pilot light that is out, which you can easily fix yourself. On the other hand, if a gas smell is not easily identifiable—or if you hear the hissing sound of escaping gas—leave immediately and call your gas company once you’re safely outside. Do not try to turn off any electric switches or appliances.

The smell: burning or fishy. The cause: a possible electrical fire.

When electrical wiring starts to overheat, it can emit a burning smell. Or some electrical components smell fishy when they’re exposed to high temperatures. Check if any of your outlets are sparking, especially if you smell this odor in a certain room or area. If the burning smell is strong and you can’t determine the source, exit immediately and call 911.

The smell: musty. The cause: possibly mold or mildew.

A musty smell in your home or business could be a sign that there is mold or mildew. If your home is excessively humid or experienced a water leak or flooding, mold can grow in as little as 48 hours. If you have a serious mold issue, it’s best to have a mold remediation professional assess the situation.

The smell: sewage. The cause: dried out drain pipe.

Every plumbing system has a U-shaped pipe called a P-trap that uses water to help keep the stench of sewage from rising up through your pipes.  Once the pipe dries out (usually in a sink you don’t use often), that smell can waft up through your drain. Flushing your toilet or running water in the sink will usually fix the issue—if that doesn’t work, you may need to call a plumber.

Odor Removal, Whenever You Need It

Offensive odors that persist (but aren’t caused by any gas leaks of electrical issues), also need attention. That’s where our professional odor removal service comes in. Your local SERVPRO of Southeast Milwaukee County technicians have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. For fresher indoor air, contact us at your convenience.

Why SERVPRO? Let Us Count the Ways...

5/7/2021 (Permalink)

"Like it never even happened."  These five words are so much more than our company tagline at SERVPRO—they define what every one of our thousands of locally owned and operated teams do every day. From air duct cleaning to water damage restoration, there are several ways and reasons why your neighborhood SERVPRO of Southeast Milwaukee County is the only call you need to make for complete cleaning and restoration services…

Cleaning and Restoration is Our Specialty

SERVPRO of Southeast Milwaukee County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Southeast Milwaukee County can also mitigate mold and mildew from your home or business. On top of that, we also provide a whole host of residential and commercial cleaning services—anything from carpet and upholstery cleaning, to vandalism and crime scene cleanup, to COVID-safe commercial cleaning.

Your Local SERVPRO Team is Highly Trained

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training: Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
  • Employee Certification Training: After completing a comprehensive program,  our employees earn certifications in crew training, fire restoration, water restoration, and carpet & upholstery cleaning.
  • Initial Franchise Training: Our new franchise owners attend a 15-day , hands-on course covering many restoration topics such as fire restoration, water restoration, carpet & upholstery cleaning, and mold mitigation.
  • e-Learnings: All of our staff have access to web-based training to keep them up to speed on industry standards and the professional quality you expect.
  • Continuing Education Classes: SERVPRO of Southeast Milwaukee County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and franchise staff. These programs are designed to improve knowledge of emergency mitigation.

We Use Advanced Cleaning and Restoration Technology and Techniques

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Southeast Milwaukee County Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively. From specialized water extraction and mold detection to deodorizing, learn more about what makes our technology and techniques an industry “gold standard.”

We’re There Immediately in a Property Damage Emergency

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Southeast Milwaukee County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Watch This Why SERVPRO? Video to Learn More

For an overview of who SERVPRO is and what our national company provides through our network of expert cleaning and restoration teams, check out this brief video.

You Know Why to Call Us—Here’s How

As we mentioned, your local SERVPRO of Southeast Milwaukee County team is here for your cleaning and restoration needs 24/7. To learn more about our offerings, please contact us online or call us anytime at (414)-421-3500.

Service Professionals at all times

1/8/2021 (Permalink)

facilities We are always ready!

When you choose SERVPRO of Southeast Milwaukee County to handle your restoration needs, you’re choosing a company with strong core values and a commitment to a common vision of growth and improvement. 

Here at SERVPRO of Southeast Milwaukee Countywe strive to set the standard for premier cleaning and restoration companies by unifying our team with extensive training. As we continue to grow and prove our capabilities to our community in the greater Milwaukee area, we work to ensure that the standards we have set for our success carries through to every employee, through detailed and regular training.

Our mission is to develop a family of dedicated professionals who strive towards unparalleled quality, constant growth and transparent communication. We believe we can accomplish this mission through training, attention to detail, and consistent adherence to our values. They are as follows:

Unparalleled Quality.

We strive to set a higher standard of integrity through excellent customer service, workmanship and teamwork.

Family Culture.

We create a happy environment where everyone can excel and realize their full potential through teamwork, trust, mutual respect and prosperity.

Constant Growth.

We desire for continuous personal and professional growth to achieve success.

Effective Communication.

Open and transparent communication throughout all levels of the business.

Identify and Develop Quality Leaders.

Identify quality leaders through education, training, opportunity, technology and encouragement. 

Fresh Air brought to you by Ozone!

1/6/2021 (Permalink)

What the device looks like Ozone for the Win!

If you have ever had a fire on your property and had SERVPRO come out to restore, you will know what an ozone generator is. For those who have not, an ozone generator is a machine that charges the air around it creating O3 out of the O2 molecules we breathe.

What We Use Ozone For

The primary function that we use an ozone generator for is the eliminate odors, especially odors caused by fires. We can use this technique of odor removal in many different cases such as, clothing, furniture, and entire rooms no matter the size. While the odor removal works great, there is a downside to using ozone in excess.

Precautions to Ozone

As stated earlier, ozone is different from the air we breathe. This reaction makes O3 poisonous if it is ingested in excess. This is why we close off the area that is being deodorized during the process. You can trust that we take every precaution necessary to keep our customers and employees safe.


By responding quickly, recommending a solution and implementing it. The odors that are causing a disturbance will be gone and it will be "Like it never even happened." 

Let us Help

1/6/2021 (Permalink)

Broken Pipes and Water on floor What it looks like to have a Water Problem

Sometimes water damage and its source are easy to identify – for example when a pipe bursts or a major storm causes flooding. But sometimes the problem can be more subtle…and that can actually lead to more damage over the long-term if you don’t recognize a problem before it becomes a potential disaster.  

If you’re concerned there may be a water problem in your home or business, here are 5 common but not-so-obvious signs to look out for:

Water Stains

If you see pale yellow or brown stains on your ceilings, wall, or floors, that may indicate the presence of a slow but steady leak.

Many times, water stains will form directly under the water source. However, sometimes water will run along wire, pipes or other materials and then drip and cause stains far from the source. Make sure you figure out the cause of the water damage you see.

Mold Growth

Mold grows where there is sufficient wetness for it to thrive, so if you have a mold problem, there’s a water problem.

Sometimes materials in your home will become mold infested if they’ve become wet and have never been able to dry sufficiently.  This can happen to fabric, wood, insulation, and perhaps even your floors, ceilings, or walls.


A musty smell can be one of the first signs of a water problem, even if you can’t yet see any leaks.

Be on the lookout for any sudden changes in odor.  Take note if it gets worse after a rainstorm or while you’re taking a shower or running the dishwasher.

Weak Wall, Floors, or Ceilings

Water will weaken your building materials. You might notice that your walls are becoming more soft or “spongey”, your floors might be bowing, there may be a crack in your ceiling or a bubble in your wall paper.

A sudden large leak might cause a major, obvious problem, but if the leak is slow these issues might come on gradually over weeks or months.  The sooner you notice, the sooner you can address the root cause.

Higher Utility Bills

If you have a sudden and unexpected surge in your utility bill, that might be an indication of a water problem.

While slight fluctuations month to month are normal, be on the lookout for a sudden rise in the water bill, especially if there’s no corresponding increase in your sewer rates.  If there isn’t a reason you can think of why your water bill might be high this month, it may be that there’s a water damage issue.

Here at SERVPRO of Southeast Milwaukee County, we know just how disastrous water damage can be to a home or business.  That’s why we’re passionate about helping the people in this community do what they can to prevent water damage before it becomes a major issue.

But IF you have water damage – even just minor damage – SERVPRO of Southeast Milwaukee County can help you identify and address the source of the problem and ensure that it won’t turn into an expensive catastrophe for your home or business.

Why Choose Us

1/6/2021 (Permalink)

Ready to Go - image of green SERVPRO van Employees showing up and fully prepared

f you’re in need of disaster repair SERVPRO of Southeast Milwaukee County team is here to help. Each and every one of our professionals are highly trained in property restoration to better serve our community. From initial and ongoing corporate training to regular e-training and continuing education classes, you can trust that your SERVPRO Professionals have the knowledge and experience to handle your disaster, no matter the size. 

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the governing body that sets the standards for the cleaning and restoration industries. All members of the SERVPRO team study IICRC standards and best practices to know how to restore damaged properties correctly. The certifications include: 

Applied Microbial Remediation Technician (AMRT): This course covers mold and sewage remediation techniques and how to perform the proper procedures in the field to keep all workers and occupants safe.

Applied Structural Drying Technician (ASD): Through this training, technicians learn how to dry water-damaged structures safely and efficiently.

Carpet Cleaning Technician (CCT): This course covers pre-inspection, fabric identification, cleaning chemicals and equipment, and proper cleaning techniques.

Fire and Smoke Restoration Technician (FSRT): Through this training, technicians learn about smoke and fire damage, job planning, equipment, odor concepts, and practical cleaning procedures in fire and smoke settings.

Odor Control Technician (OCT): This course covers odor control, odor causes, and deodorization techniques.

Upholstery and Fabric Cleaning Technician (UFT): Throughout this training, technicians go over fiber identifications and upholstery cleaning methods.

Water Damage Restoration Technician (WRT): During this course, trainees learn about the concepts of water damage, its effects in different settings, and procedures to deal with water losses, sewer backflows, and contamination.

At SERVPRO, we understand that having the knowledge and training to handle an array of damages and disasters is crucial to meeting and exceeding the needs of our customers when the restoration is required. Our extensive SERVPRO training program includes the following:

  • IICRC Training
  • Employee Certification Training: This voluntary, self-paced program allows our professionals to learn more about crew training, fire restoration, carpet and upholstery cleaning, and mold mitigation.
  • Initial Franchise Training: This 15-day hands-on course at our training facility allows new franchise owners to master topics such as fire restoration and mold mitigation.
  • e-Learnings: Through this web-based training, team members can stay up-to-date on industry standards and professional quality.
  • Continuing Education Classes: These programs are designed for insurance agents, adjusters, real estate professionals, and franchise staff to learn more about emergency mitigation.

As your Milwaukee County disaster repair professionals, you can trust that we have the equipment and personnel to handle your cleanup and restoration needs. Often people will try to tackle their flood, mold, or fire issues without realizing that they will most likely do more harm than good without the appropriate technology and safety procedures. When you work with SERVPRO, you can trust that our services will restore your damaged property, while also keeping you, your family, and your belongings safe. Regardless of the cause or source, our team can handle any sized disaster.

Since 1967, SERVPRO has been changing the restoration and mitigation industry. To better serve our customers, SERVPRO created the National Training Center in 1992 to teach restoration and mitigation skills to franchise owners and insurance industry employees. Through professional training, our team is uniquely positioned and qualified to help when disaster strikes. Not only is our team trained in the most extensive performance guidelines in the industry, but we're also the ones who created them.

As a homeowner, having a certified team completing your damage restoration ensures that your home is safe and sound for you and your family. From your carpet to your ceiling and everywhere in between, our team has the expertise and tools so that you don’t have to worry about safety when playing with the kids on your living room carpet or preparing dinner on your kitchen counters. Whether it’s mold or fire that affects your home, our team will restore each and every piece to its pre-damage glory.

To learn more about our services, training, certifications, or processes, contact your Southeastern Milwaukee County disaster restoration professionals today!